Policies
Privacy Policy
Last Updated: June 03, 2026
Connect With Farmers ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our marketplace platform and services.
Information We Collect
We collect information that you provide directly to us, including: name, email address, contact information, account credentials, business information (for sellers), payment information, and communication preferences.
How We Use Your Information
We use the information we collect to provide, maintain, and improve our services, process transactions, send promotional communications (with your consent), respond to your requests, and monitor usage patterns.
Your Rights
You have the right to access, correct, delete your personal information, and opt out of marketing communications. Contact us at info@connectwithfarmers.com for any privacy-related concerns.
Terms of Service
Last Updated: June 03, 2026
By using Connect With Farmers, you agree to these terms. Our marketplace connects buyers with sellers of farm produce. Please read these terms carefully before using our services.
Acceptance of Terms
By accessing or using Connect With Farmers, you agree to be bound by these Terms of Service. If you do not agree, please do not use our platform.
User Responsibilities
Users must provide accurate information, maintain account security, and use the platform in accordance with applicable laws and regulations.
Limitation of Liability
Connect With Farmers is not responsible for the quality, safety, or legality of products sold by sellers. Transactions are between buyers and sellers.
Delivery Policy
Last Updated: June 03, 2026
Our delivery policy ensures fresh produce reaches you in the best condition. We work with local delivery partners to bring farm-fresh products to your doorstep.
Delivery Areas
We currently deliver to select areas. Delivery availability can be checked during checkout. We are continuously expanding our delivery network.
Delivery Times
Standard deliveries are made within 24-48 hours of order confirmation. Fresh produce orders are prioritized for same-day or next-day delivery where available.
Delivery Charges
Delivery charges vary based on location and order value. Free delivery may be available for orders above a minimum threshold.
Return Policy
Last Updated: June 03, 2026
Due to the perishable nature of farm produce, our return policy focuses on quality assurance and customer satisfaction.
Quality Issues
If you receive produce that does not meet quality standards, please contact us within 24 hours of delivery with photos. We will arrange for a replacement or refund.
Non-Perishable Items
For non-perishable items, returns are accepted within 7 days of delivery in original packaging. Contact our support team to initiate a return.
Refund Process
Refunds are processed within 5-7 business days after inspection. Original payment method will be used for all refunds.
Payment Policy
Last Updated: June 03, 2026
We offer secure and convenient payment options to make your shopping experience seamless.
Accepted Payment Methods
We accept EcoCash, Telecel Cash, bank transfers, and cash on delivery (where available). All online payments are processed securely.
Payment Security
Your payment information is encrypted and processed through secure payment gateways. We never store your full card details.
Payment Timing
Orders are processed upon confirmation of payment. For cash on delivery, payment is collected at the time of delivery.
Seller Policy
Last Updated: June 03, 2026
Our seller policy outlines the guidelines and requirements for sellers on Connect With Farmers.
Seller Registration
Sellers must complete registration, verify their business, and agree to our terms. All sellers undergo a verification process before listing products.
Product Guidelines
Products must be accurately described, priced fairly, and meet quality standards. Prohibited items cannot be sold on the platform.
Seller Responsibilities
Sellers are responsible for order fulfillment, accurate product information, and maintaining quality standards. Failure to comply may result in account suspension.
Contact Policy
Last Updated: June 03, 2026
We value your feedback and are here to help. Here's how you can reach us:
Customer Support
Our customer support team is available Monday to Saturday, 8am to 6pm. Contact us via email at info@connectwithfarmers.com or phone at +263 77 123 4567.
Response Time
We aim to respond to all inquiries within 24 hours. Urgent matters regarding orders and delivery are prioritized.
Feedback
We welcome your feedback and suggestions. Your input helps us improve our services and user experience.